Dillard's

Maria P.

2024-04

From out of town and stopped by or rather was dropped off by friends who didn't want to walk around- too bad cause I scored a beautiful pair of blue suede boots - great for Pennsylvania weather which is where I live. So nice that I went back again and scored two more pair of boots for a great price. Very happy with my purchases. Side note - I have never encountered a bad employee at this store- they were all wonderful.

RVPeak

2023-05

This is a nice store with very high quality, high end, high cost product that you will have trouble finding in most other department stores. Things I love about this store is that it is always clean and very well stocked. The staff is very professional and they treat every customer very special. My wife is a big fan of the store but it is not my first choice because of the prices. But if you have money for the prices, you will get a great value.

Janna Rolfe

2022-05

This is a good department store. They have lots of nice clothes, lingerie, shoes and jewelry for yourself and gifts. They also have good household items and holiday decorations. They also have some nice special candy items and delicious Tortuga Rum Cakes my family really likes. The store is a bit expensive but does have nice items.

mill W

2024-04

Liz and Joy in the Clinique dept are absolute dolls. They were so nice knowledgeable and helpful. They did any and everything to answer questions and assist with my decision and purchase.

aaliyah williams

2024-04

Alexis in shoes helped me find the perfect shoes for my nieces prom, the staff there is so kind. although i will say there is one lady who talks so rudely to her coworkers in that department!!!! it was absolutely disgusting.. and the gnats were horrible.. the store is absolutely beautiful though!!! it would be better with out having to swat ur head every three second’s because gnats are in your eyes and mouth!!😅.

SuranPack

2024-01

I’ll keep my review factual. Good place to shop? Sure. Good place to work? Absolutely not. Unless you are a manager then your job is constantly in jeopardy. Sales associates last about a year and a half to two years before they are let go. The job is to constantly meet your sales goal, and once you can’t you are replaced. Sounds simple but it’s not, your sales goal constantly raises until it’s no longer realistic. Most sales associates don’t last 6 months, wether it’s management issues or due to sales goals. And the management is by far the worst, you have great managers like Ms. Wendy, you also have terrible managers like Nicole. For the store manager, Justin, the only semi-decent way to put it is he’s fake. The Dock is just as bad as the sales floor. Their manager Kevin falls in the same boat as Justin. The difference between the Dock and the sales floor is the Dock is overworked and underpaid. They often have to do many of the salesman’s jobs and are paid much less in return. Much like the sales floor, your let go once they don’t need you. From my personal experience, management and corporate treats the Dock workers as “slaves with wages”. The only positive thing I can say about working for Dillards, is that it looks good on resume. Now I get paid more to do WAY less.

Tricia Diaz

2024-04

Mobile sadly lacks good places to shop. But, thankfully, we have Dillard's. They have a great selection of brands. The staff are always very helpful and friendly.

Mamie Beach

2024-02

Donna at the Chanel counter is a superstar saleswoman! I had a bad experience at an opposite store in the mall (clinique-belk) looking for a lipstick, and Donna turned my frown upside down and helped me pick out a beautiful red lipstick. She was willing to help and not pushy or rude ,very much appreciated, give this wonderful lady a raise!!

Tyler Haigler

2023-11

I went and bought some cologne today with my son and was dealt with by Tracie. she was one of the nicest people ever. Such a pleasure to deal with and she was so nice to my son.

mira boswell

2024-04

gnats we’re horrible, they landed in my drink and one flew in my eye while at the fragrance counter. they seriously need to do something abt this. the place is INFESTED.

Tim Richardson

2024-03

Always easy to find what you are looking for, the sales associates are very helpful and knowledgeable of their products and where everything is located. Highly recommend

Kylynn McMillian

2024-05

I love Dillard's, and have for years. A bit pricey, but when I want good quality, it's where I go.

Big Pop Productions

2018-05

Here with my wife. She has found a BUNCH of dresses to search through. Appears to be lots of fashions and sizes. However I have found a comfortable chair to sit in and just be supportive as she shops.

David Johnson

2023-12

I really like to shop at my Dillards store. The store is run well, and the clothes selection is outstanding. I buy almost all of my clothes at this store and frequently buy gifts there for my wife and others. Highly recommended!

Crystal's page

2022-05

Bad service.. 😟I came into Dillard's on Sunday at 4pm and the service was sad. There were more than enough workers yet. I had to wait for shoes and help multiple times. The workers stood around for over a hour just loudly talking about personal issues. They didn't help or offer help. There was only one lady working. She was foreign and as helpful as she could be. She was the only person working while the others did nothing but stand in one spot not helping..

Velocity Aesthetics

2023-12

My problems with dillardsManagers threaten ppls jobs on a daily and threatening to fire them which is inhumane. You are threatening a persons lively hood for fun. That’s causes mental trauma and it’s also abusive behavior.Some of the managers walk by you without acknowledging you or as if they have passive aggressive feelings towards you.Most of the tenures that work at dillards are on some type of drugs and brags about either drinking on the job and/or showing symptoms of a person that is high.If you put in a two week notice there’s a possibility you will be taken off the schedule.the store manager is known to throw temper tantrums and lunge shoes boxes at coworkers heads. He also thinks it’s appropriate to curse and yell at ppl when he feels the work someone has done is not up to his standards. Every managers uses his name as a threat to intimidate people as if we are slaves working on the plantation.Other issues I’ve seen my fellow coworkers experience was One of the mac girls was suppose to receive gratis from mac which would have been a beginner kit for her to try the products. She never received which multiple of the mac girls said the cosmetics has stolen and never given them to the girls. There were other products such as the hair pieces on edge that were 0 out and they tried to set a beauty advisor up.Overall the store needs to be investigated and a lot of the workers there need to be drug tested and that includes the managers. I had such a terrible work experience at dillards. The worst retail job that I’ve ever worked before. I left on my own terms with a two week notice due to the operation of the store and management. I just ask that every manager including the district manager who comes and visits the store to be investigated. She walked around the store gathered dust with her finger and wiped it on a managers shirt. No worker should have to endure the things that most of them have endured. Please take what I say with urgency.

Maria Teresa Calvillo Quintero

2023-05

I love it, a lot of things and good deals.

Cynthia Arrington

2023-10

I recommend Dillard's close its brick and mortar store in Bel Air Mall. The manager, Justin Dybyak, is never in the store and the assistant manager, Gabriel Williams, is dismissive, rude, and uncaring. The sales associates are eager to make a sale but extremely dismissive when dealing with a return.My consumer complaint: In June, I purchased a Kurt Geiger handbag for $412. By September, this handbag was peeling in several areas. This is an occasional handbag and I’ve probably only carried it 3 times, while storing it properly in its dust cover, when not in use.When I attempted to return it, I was immediately told of the store’s 30 day return policy. We all know that it takes more than 30 days to discover defects, such as this, on a designer handbag.When I spoke to Gabriel Williams, the assistant manager, she rudely suggested I contact Kurt Geiger, who is located in London, and only accepts returns from online purchases less than 30 days from the date of purchase.So, here I am, with a $400. handbag that I’m too embarrassed to carry.Since I’m certain, this is not how consumer affairs is suppose to work, the fight to get my money back from Dillards is on.Since yesterday, I’ve learned Dillard’s, Bel Air, has been receiving some Kurt Geiger handbags dry rotted and damage. They’ve been sending them back, as well as, telling their employees not to buy the handbags. Knowing this, Dillards is refusing to give me my money back. Now I’m wondering if the purse was defective at the time of purchase.I will be contacting the District Supervisor next, then Corporate and Consumer Affairs and lastly my lawyer. It’s no longer about $400., it’s about the deception

Michael Lott

2023-05

Just went in and grabbed some dress shirts.Always have what I need in the B&T

Susan Collins

2023-07

My aunt didn't have a proper bra, so I took her to be fitted, Angela , was so fantastic w my aunt. Auntie is handicapped and in wheelchair, this didn't bother Angela who fitted and made sure my aunt was comfortable and had the right bra. This was such a pleasure for us both, and I want all to know, that Angela at store 241, Dillards is fantastic in the women's feminine apparel dept.

D Hanson

2024-01

Great men's. Shoe dept. Kelvin, the sales rep was a great help.

Kay Belt

2023-08

Rude sales associate. I will no longer shop at your store. I bought several dresses for a wedding here and needed to return one but because it was slightly over 30 days, she wouldn’t take it back. It was full price and still not on sale.

Debbie Clolinger

2023-09

Great store, great clothes, shoes, and accessories. Fabulous sales! Sometime it's hard to find a cash register open but if you find a sales person they'll open one.

Monica Raybon

2023-05

Bought some very nice clothes and shoes. Some on sale at a good price... no one ever asked me if I wanted to open a Dillard's account when I paid with my visa card

Demetria Mcneil

2023-05

Im always inside the store constantly having to get things for my grandma and I noticed your worker saranya is so rude I needed help with something and she seemed as if I was such a bother! I then noticed how Arron was just laughing instead of helping other customers as it was a line and I had to rush back and get my grandma to her doctors appointment I was very late because of this ! I then had a question about dior product and asked Deneen another time when I was In The store and she was so rude to me….makes me never want to shop here ever again. If I wasn’t my grandmas personal assistant I would never shop here…I’m just so happy she doesn’t have to deal with such horrible treatment that I did. I came I. On my birthday last month and a lady named Michelle I asked her to do my makeup because hers was so pretty and she said, “I don’t know how to do it.” I don’t want to be a “Karen” but why do you have workers in departments where they can’t apply any skills! I’m not from this area and mobile needs to step up there standard this is just downright sad!

Katherine McDonald

2023-05

I found some make up at a local cosmetic store. Really wanted a sample to try before I buy. However, the store does not provide samples. Went to Dillard's and they were more than happy to provide samples for me. Not only did they provide a sample of the make up I was searching for, they also provided a sample of the different collections they offered. Great Service Jeannie!!

Trina Danide

2023-05

I'm leaving this store very disappointed. I purchased two of the same Blazers, to see which would fit my husband the best. I was not made aware of the 3 day return policy. I attempted to return one of the Blazers on day 4 (had I been made aware of the policy this would not have been an issue) and was advised that nothing could (or would) be done. Having worked in customer service for many years I can say without a doubt something can always be done. Oddly enough I wasn't looking to return the item just exchane and would have been more than willing to accept a gift card but no solution/ alternative was provided. Granted it was just 87 dollars but most would agree its the principle. Nothing may be done but at the very least I have voiced my complaint and will choose to no longer spend my money with Dillard's

Lady Jay

2023-05

The worker, Sean, was extremely helpful at the Dillards in the mall. He was very attentive and polite. The other 2 workers that were there were also helpful. Sean’s customer service was on point all around !

E J

2022-05

I ask the lady in Lingerie do they measure for bra fitting; she said no but we do visual fitting so I was like okay when I tell you this lady is great at her job she matched my daughter perfectly just by looking and I couldn't be happier. Extraordinary service!

SANDY FAIRLEY

2021-05

So much nice stuff to look at. They have a great selection of fashionable shoes, purses, and clothes. From dressing up to dressing down. And talk about those boots, they are Beautiful. Wish I could own a pair of everyone of them in the store. The perfume, I can't wait to go to that section.Love the jewelry collection and the menswear. This store have it all. I'll Be Back !!!