CVS

Meaghan Farrell

2023-12

To the pharmacist on duty at the cvs in millbrook, I understand that you guys close in thirty minutes. It’s not my fault Walmart took forever to type in my scrip and then took forever to reach out to me letting me know they could not fill it. I understand I called you two hours ago to get the prescription for my glucose monitor transferred. However refusing to fill my prescription until my over worked obgyn office can get back to you with a diagnosis code when you can look it up in less than two minutes is a bit absurd. It two me two and a half minutes to find the dignosis code per my insurance to cover the meter, strips and lancets. I appreciate you taking the time out and trying to get this done even though you told me it wouldn’t be till after 9am tomorrow. However if you would have spent two more minutes we could have gotten it done tonight, and I would have been able to sleep and wake up feeling less stressed as a expecting mother going through this for the first time. I used to work in the pharmacy, I know how it works. I wouldn’t have given up that easy as a tech & you as the pharmacist shouldn’t have either. I could not tell you how many hours I’ve spent on the phone fighting with Medicare to cover certain things for certain patients but I did for them. Do better 😢

Everett Jackson

2023-08

Everytime since I changed to this pharmacy they either don't have my medication and I have to wait or they have part of the prescription. Too bad my life depends on my medication and the fact of the matter is how many other people are dealing with the same issue. Terrible 😞

Ashari Nixon

2022-05

Very RUDE!!!!! PHARMACY used to be great, but with the new crew is extremely rude & unhelpful. They act like they hate their job and the customers they serve. And be careful trying to use a coupon or good RX, you are really going to be treated bad.

Anastasia Jackson

2023-05

This store is Definitely a pleasantly place to shop! The sales associates are pleasant and helpful, the Pharmacy techs are cheerful and pleasant. The Pharmacist has a great attitude and wonderful disposition! They are ALWAYS WILLING TO HELP!! THANK YOU!!

Peggy Howard Davis

2023-11

Got our flu shots today! Was not painful at all going into arm.

Katy Barata

2021-05

was really surprised with how unbelievably rude the pharmacist was. apparently she had a problem that we were trying to keep a little bit of distance inbetween us due to covid. my grandmother is in stage 4 of lung cancer and would not survive if she got covid so my family and I are doing our best to make sure we do not expose her to it. out of no where the lady asks if theres any particular reason we parked with a distance from the window (drive through, and they have a wall built so it's not like we could actually of gotten too far away) and we said just trying to be safe because of covid, which she replied well i'm touching everything you're about to get so you're actually just making things difficult and walked away. so we're just sitting there waiting on her to come back with the medicine kind of in disbelief of the attitude we just received, and finally my husband looks up and sees she has placed the medicine on the edge of the window and walked off again, so rather than handing us the prescription or even just letting us know it was ready, my husband had to get out the car to get it. it was just her whole attitude that threw us off, completely uncalled for. and at the time the last we heard from the cdc was that covid wasn't primarily being transferred through touching objects but through droplets passed through the air. shouldn't get mad at customers for trying to take precautions especially when they haven't been rude to you and you have no idea why they feel they need to take those precautions, I'm just trying to protect my grandmother!

Tiffany Smith

2020-05

I used them for 6 years and recently have had nothing but trouble. Left the dr at 10am and by 6pm my daughter's antibiotics still weren't ready. I used them because their close to my house but walgreens is just across the street.

stephanie k

2020-05

Brandon at the front is always smiling and so helpful. He is a great representation of the company and a breath of fresh air in customer service. There is a Walgreens across the street but employees like him make it no competition.

Heidi Pierson

2018-05

I have had to change from Walgreen's to CVS. This place is terrible. I have been here twice at 8:30 am. The pharmacy is closed supposed to be open at 8:00. I was waiting and waiting when they walk in with there McDonalds bags all happy and smiling!

Christi Anne Orozco

2021-05

Amazing I feel like family the pharmacist knows me. It's nice to be recognized. They treat you with much respect. Its clean.

Zack Lancaster

2020-05

Very poor customer service. Waited on hold for over 22 minutes!! Then was told only two people were working and it would take an additional 3 hours to fill the RX! Sound like this store is very poorly managed. Avoid unless you want to wait.

Kelly Stacy

2022-05

Have been using CVS Pharmacy for 15 years and the one in Millbrook for 1 year. Have always been very happy with the quality of service.

sharanea finney

2018-05

This is the worst CVS in Alabama. I went there last night and waited 6 minutes up front I never got to see an employee and I heard a page twice over the intercom and still nobody. I left but this isn't the first time. I have left merchandise on the counter because no one is around I shouldn't have to go and search for someone.

Hannah Butler

2022-05

Ashley in the pharmacy is very nice and helped me become more knowledgeable on my prescriptions. I appreciate her taking the time to help me.

shayla williams

2023-05

The store closes at 9:00 why are the doors being locked at 8:50?

Anne Henry

2023-05

I Would like to talk to a live person and I have not figured out how to do that

Rebecca Rolling

2017-05

Overpriced, don't shop here much

Kaitlyn Barata

2020-05

very poor customer service

Christina Marie

2019-05

Incompetent pharmacy.